Short Return/refund policy

Terms of Purchase

By shopping at SimpelComfort, you agree to have read and accepted our policies, including the terms outlined below. Your satisfaction is important to us, and we strive to provide a seamless shopping experience.

Return and Refund Policy Overview

Fashion Wear

  • Return Window: Customers have 14 days to initiate a return if the item is not as described or if they no longer want the product.

  • Contact Requirement: Customers must contact SimpelComfort within 14 days of receiving the item. After contact, an additional 10 days are provided to return the item following the instructions given by our team.

  • Packaging Requirement: Returns must be in their original packaging. Items not returned in original packaging will not be accepted.

  • Non-Returnable Items: For hygiene reasons, lingerie, socks, and jewelry are non-returnable and non-refundable unless there is a manufacturing defect.

Home Decor Goods

  • Return Window: Customers have 14 days to initiate a return or request a refund. After contact, 10 days are provided to return the item.

  • Packaging Requirement: Returns must be in their original packaging. Items not returned in original packaging will not be accepted.

  • Live Indoor Plants: Non-refundable unless they arrive damaged.

Health & Beauty Products

  • Non-Returnable: Due to hygiene concerns, these items are non-returnable if opened or used.

Floral Arrangements and Plants

  • Perishable Nature: Non-refundable unless they arrive damaged or there is an error in the shipment.