Have a Complaint?

We always strive to ensure everything goes smoothly, but sometimes things might not go as planned. If you have a complaint, we kindly ask that you contact us first by emailing Simpelcomfort@gmail.com. We’re here to help and will do our best to resolve the issue with you.

If we are unable to reach a solution together and our webstore is affiliated with WebwinkelKeur, you can request free mediation through WebwinkelKeur by visiting their website: www.webwinkelkeur.nl. To confirm our active membership, you can check here: https://www.webwinkelkeur.nl/leden/.

Should mediation still not lead to a resolution, you have the option to escalate your complaint to the independent disputes committee appointed by WebwinkelKeur. Their decision is binding, and both you as the customer and we as the business agree to abide by it. Please note that submitting a dispute to this committee involves a fee, which will need to be covered by you.

For more information about submitting a dispute, you can visit WebwinkelKeur’s page: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.